This is really applicable in the cybersecurity world. There is so much discussion of “dumb users” making mistakes that violate security controls. I want to flip that way of thinking around: why is it that your controls are so brittle that simple user mistakes can break them. That seems like a problem with the controls, not the users.
True! One of the smarter security folks I worked with four or five years ago did a conference talk on this. It was brilliant. I wish I could remember her name...
This is really applicable in the cybersecurity world. There is so much discussion of “dumb users” making mistakes that violate security controls. I want to flip that way of thinking around: why is it that your controls are so brittle that simple user mistakes can break them. That seems like a problem with the controls, not the users.
True! One of the smarter security folks I worked with four or five years ago did a conference talk on this. It was brilliant. I wish I could remember her name...