This is really applicable in the cybersecurity world. There is so much discussion of “dumb users” making mistakes that violate security controls. I want to flip that way of thinking around: why is it that your controls are so brittle that simple user mistakes can break them. That seems like a problem with the controls, not the users.
This is really applicable in the cybersecurity world. There is so much discussion of “dumb users” making mistakes that violate security controls. I want to flip that way of thinking around: why is it that your controls are so brittle that simple user mistakes can break them. That seems like a problem with the controls, not the users.